Dolphin View

"Enjoyed a good week at the beach! Amazing location right on the beach. We loved the porches - perfect for sunrises, sunsets, evenings, lunches... pretty much all day long when we weren't out in the sand. We loved having the lifeguard stand right in front of the house - with a toddler, it made us feel super comfortable. The house was well stocked with beach gear (chairs, buckets, shovels, even a beach wagon) extra kitchen items (paper products, plastic bags, etc).

We were a bit disappointed with the condition of the house when we arrived. We found quite a bit of dog hair (over 2 dustpans full, to be exact) from a previous furry tenant. We knew the place was dog friendly, but didn't make us feel like the place had been cleaned thoroughly. When we arrived, there was also a row of empty beer cans and bottles on top of the fridge, many of them with leftover beer and limes in the bottom - flies were everywhere. We also found trash from previous tenants that had been left on the porch and not caught by the cleaning crew. We really hoped that there would be better cleaning processes in place, especially in light of COVID-19.

Also, we had a few items in the house that weren't in great repair. The owners left a number of baby gates (nice!), but many of them didn't actually work. We weren't able to close the blinds in the bunk bed room, which made bedtime even more challenging. The toilets flush VERY slowly, and did back up. One of the garage doors wouldn't open. I called about it when we first arrived on Saturday, but missed the cutoff time that night. Instracoastal came to look at it on Monday and promised that someone would come the next day... it was not fixed by the time we left and we never heard anything else about it.

Overall - we enjoyed our stay very much but would suggest some small maintenance repairs and right now, would not recommend for anyone who is high risk for COVID-19 based on the cleaning processes. "

Manager Response:
Thank you for taking the time to leave me a review. I am so sorry you experienced housekeeping and maintenance concerns during your stay. We pride ourselves in our cleaning procedures and are very concerned that you had issues. It is our normal protocol to send a cleaner back out when these issues are brought to our attention after check in. It doesn?t look like you reached out to our office about the cleaning issues. I apologize that no one followed up with you on the garage door issue. The door needs a new motor and can be open and closed manually until the motor is replaced. Again I am sorry that you experienced these issues. We hope that you come back and visit us again, in the future and allow us to redeem ourselves. Guest Services Manager MEC 7/13/2020

"The house was exactly as described! We saw dolphins every morning! The house was very clean and comfortable! "

"We were scheduled to check in on the day Hurricane Dorian made landfall. Needless to say, my house was full of evacuees from the coast and we were unable to check in. There has been no acknowledgment of our missed stay. I did not purchase the insurance so I am just out over 2K with no reschedule. Very disappointing. "

"Wonderful, exceeded expectations, beautiful home, was perfect!"

"This was our first experience at a North Carolina beach with a family that ranged in age from 71 to 4 months. We had seven adults and two children and this house was perfect for us. The location is absolutely perfect if you like a quiet beach experience. The house is very comfortable and well equipped with good water pressure and plenty of cooking utensils and cleaning supplies. We were told not to check in the property on time as there seem to of been a air conditioning issue. However this was a minor inconvenience and the air-conditioning worked fine the entire time. There were minor issues which were probably resolved by the managers in a timely fashion. This house is perfect for a large family but do not expect high-end amenities or a grill. Also it is one of the older houses around and is set further back from the beach then it’s the neighbors which somewhat distracts from the view. However it is right on the beach and allows easy access. Also, note that it is right next to the public beach access, which means that at 6 AM the car doors start slamming as people start clamoring to the beach. There is adequate parking for five cars, two of which can be inside the garage."

"We rented the house for a 13u baseball team for the weekend. House was excellent - amazing location and plenty of space for the team. Very clean and comfortable. Could not have asked for better. Thanks for accommodating us!"

"The house was very nice and clean. I would recommend this place."

"We had a wonderful time at this beach house! Would book this again. View was spectacular; water and sand terrific; area active but not over crowded.

Shortest distance to beach with private access we have ever had. Clean, neat, bright upon arrival. No maintenance issues. A short nine minute drive to nearest Food Lion; not crowded. Quick walk to convenience store with Jack Mackerel's restaurant across the street from store.

Ferry to Southport just down the road. Cute shops and restaurants for exploring; Bullfrog Corner, the Christmas Shop and Yacht Basin Eatery.

Wilmington at night is lit up and active even mid-week. Evening tours and carriage rides. Kilwinn's ice-cream store is worth a visit for fudge, ice-cream, candy!

More about beach house: Able to park 5 vehicles overnight on property with additional day parking in public lot right next door. Kitchen is surprisingly well stocked (sharp knives, electric fry pan, small kettle grill for outdoor barbecuing).

Was easy to work with pleasant Intracoastal Realty staff. They returned calls/emails to me quickly with answers to questions.

Blessed with sunny skies and only one morning of hard rain. Could not have asked for a nicer week! "

"The house had a lot of issues. The coffee makers didn’t work. I bought a new one and left it for next renter. It was a house for dogs but had carpets something that I wouldn’t do. Your rental site did not mention that Kure Beach where the hose is located never permits dogs on the beach in the summer, that would have changed my choice. Lastly two of the shower doors fell off during use. The master bathroom shower door fell off and dropped directly on my toe requiring a trip to urgent care. Summary too many issues not addressed."

Manager Response:
Thank you so much for taking the time to give us your feedback. We are so sorry that you encountered concerns at the property. We would have loved the chance to address these issues during your time at the beach to improve your vacation. There are beaches nearby that do allow dogs year round and we would have loved the chance to share that with you. I have also brought the shower door issue to our maintenance department. We hope to welcome you back in the future for a better experience. Guest Services Manager MEC 8/21

"Dolphin View was well stocked for our large group. The house was very clean and organised made it easy to relax. The unit had plenty of parking. Loved have private beach access and life guard stand right in front the house. We had an amazing week we will rent this home again."

"We enjoyed our stay at Dolphin View. The kitchen is great for cooking at home, and there were lots of beach chairs and beach equipment provided. The covered porches were our favorite spot. The traffic on the main road wasn’t too loud, and having a lifeguard station right in front of the house was a nice perk. "

"Great trip - great experience with IRC."

"Great week even though shortened a day by Irma. Best equipped rental house ever with pantry full of incidentals. "

"Will not be back"

Manager Response:
Thank you for providing feedback on your recent stay. We would have loved the opportunity to address any issues you experienced during your visit. We hope to welcome you back in the future to provide a better experience. Guest Services Manager SNS 8/15

"House was within walking distance of the town, which is always a plus. It is right by a lifeguard stand, great if you have children. We thought that being next to a public beach access would be a negative, however it was no problem at all. The garage was filled with beach equipment but seeing that the description does not state that we brought all our own. We had a toddler with us and brought baby gates. If you are bringing young children you definitely need something for the stairs. All in all we had a great time.

We did call the property management when we first got there. The guests before us left many plastic bags filled with garbage inside the garage. Someone did come right away to pick-up the garbage.

Our biggest problem was ants. Those gel traps that were in the house is a no no for young children or small dogs. In all fairness we did not call management to deal with them because of the children and the dog. I tried to keep up with them with spray cleaner and cloroax wipes. I really think it needs to be professionally done.

lastly ask pet owners not to leave food or treats all over the garage or decking, it may be detrimental to the next pet that comes to visit.

I would rent this house again.







"

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping and pest concerns during your visit. We always strive to address any guest needs during their stay and have discussed these issues with our cleaning team and notified pest control. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/20

"House and location were great. Water was exciting, restaurants good. Maintenance items: dryer very slow; shower door in bath on 2nd floor comes off track; need more towel racks in baths."

Manager Response:
8/2017 The dryer has been replaced, thank you for the feedback! Thank you for providing feedback on your recent stay. We apologize that you experienced some maintenance concerns during your visit. We always strive to address any guest needs during their stay and have discussed these issues with our maintenance team. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/18

"Nice house, great location, great view. We actually saw dolphins every day."

"We loved our time at Dolphin View! The house was perfect for our needs. We have a large family and were very comfortable there. The beach was beautiful. There is a lifeguard stand right there on 'our beach' and a public parking area nextdoor for the days we had friends come visit, although there was plenty of parking at the house also. Intracoastal was great to work with - Helen Gainer accurately assessed our family needs and found the perfect place for us. Being right on the beach was perfect for the young kids to run back and forth to the house, and being near the pier was fun for the teens to go play pool and 'hang out'. We will definitely be returning and look forward to working again with Helen and Intracoastal."