Duneridge 2103

"The unit was clean and comfortable. My only issue was the bed in the Master bedroom. The bed was not very comfortable and whenever I turned over it creaked. Needless to say I did not sleep well this vacation. "

"Overall our stay was very nice. Note that there are no outdoor grills on the property. I did not see any on any balconys, perhaps a property rule.
This unit could use some updating but slept our 8 person family very comfortably. There is no pantry so we had to keep all our food on the counter. Perhaps they could clear out a couple cabinets, which had plenty of supplies.
Pool was fantastic, beach was so close, just walk down the walkway.
People were very nice. I would come back to stay here when Covid restrictions are lifted so we could enjoy some of the restaurants and shopping."

"Upon arrival to the property it was not at all as expected. The condo itself is nice but the cleanliness and general amenities were not up to par. All issues were laid out for the staff. Some were fixed and some not. I do think some of the people involved felt the need to make things right while others required followup from me almost our whole stay to get everything sorted out. I don't believe the cleaning crew paid attention to detail especially with the new Covid compliance promises."

Manager Response:
Thank you for leaving me your feedback. I am sorry you experience issues during your stay. Thank you for communicating your concerns with our office and I see a refund was authorized for the issues you encountered. I Hope that you will come back and visit us again in the future. Guest Services Manager MEC 7/10/2020

"Check in was simple and we found our condo in clean condition (we did have one bathroom garbage can not emptied)
Pool and beach access could not be any better. The unit was extremely quiet and AC worked well. The kitchen was well stocked and everyone found their beds comfortable. There was a nice selection of novels to read in case you forgot a book. The only suggestion is that the showers seemed original and can use an upgrade although they worked fine."

"The location with access to the beach and pool was wonderful and the grounds of the complex were well maintained. However there were definite cleaning issues with the particular unit we rented including: Sand on floors at time of check in; food/coffee spots on kitchen floor; used blanket thrown on floor in closet and used towels under bathroom sink; and stain (?urine) around base of toilet. The shower door was very difficult to slide due to sand build up and there was a crack at top of the handle to the door leading to outside balcony.
We would definitely stay on the property again but not in this unit which does not appear to be well maintained. "

Manager Response:
8/9 Thank you for your feedback. We are very sorry you had cleaning concerns, we would have loved the opportunity to send the cleaners back for you. We hope to have you again in the future. CMM

"The location and view was perfect. The cleanliness of the floor was our only issue. We had to vacuum and mop all floors, after arrival, because our feet and socks were turning black.
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"The property was a great fit for our family. The room(s) were exactly as pictured and described in the listing. The property was well maintained - updates were being done on the property during our stay. Proximity to the beach was perfect and still close to local restaurants and hot-spots. Our favorite restaurants were Poe's Tavern, Fish House Grill, Sweet n Savory Cafe, and Banks Channel Pub and Grille. Boombalatti's Homemade Ice Cream was our favorite dessert stop. We loved the large pool with umbrellas. We were the only ones in the pool at times - it was not crowded at all. The only negative aspect of the property was the water quality. It smelled burnt. Not sure if this is a property-wide issue or just in unit 2013, but it is something that may need to be addressed."

"Nice development and our unit was certainly satisfactory and as described. 1st floor unit unfortunately doesn’t give much of ocean view -blocked by dunes. Floor had funny grit to it but wasn’t sand? Property manager was adequate but found them to b unresponsive in booking and contract phases. "

"This unit was a last minute force of change due to another rental company rudely notifying me 1 week prior to arrival that the unit I rented wasn't available as renovations from last fall's hurricane weren't complete. This unit was the best I could find at the last minute. The view wasn't the greatest because of the high sand dunes off of the balcony. We arrived later than anticipated our first eve (on a Thursday) and, until we unloaded/got organized, it was late until going to bed. We were rudely awakened prior to 8 a.m. to loud construction noises from another unit, which was actually one floor up and to the left of us, but sounded right above us! When I contacted the beach rental office I was told there was nothing that could be done.
The cleanliness of the unit was questionable: dirty dishes were found in the cupboards, dirty floors throughout making the bottom of our feet black. The bed linens had a musty smell. Sink faucet in master bathroom didn't work properly. Keys would not work on one ground level door access, forcing us to use the farthest access to the building. We also had a hard time locking and unlockung the sliding glass door to the balcony. Construction work let up on Saturday and Sunday but continued Monday and Tuesday.
Other than all of the above, the unit was spacious, and all but the King bed we're comfortable. King bed sunk in on one side. Kitchen had ample supplies. The furnishings, air conditioning, tv's, dishwasher, washer/dryer worked very well. Swimming pool and beach access were all very nice. The beach and weather were gorgeous so it made up for some of the disappointments we had. We felt pretty secure and the office being located below the swimming pool was very convenient to pick up and drop off keys."

Manager Response:
Thank you for taking the time to leave us your feedback. We are so sorry you experience housekeeping and maintenance concerns during your stay. When you reached out to our office we would have loved the opportunity to fix the locks , sink issue and cleanliness issues you mentioned in your feedback. We hope that you come back and give us another try as the construction from Hurricane Florence should be complete and make for a much more peaceful vacation. Guest Service Mgr MEC 5/28/19

"Everything great in 2103,but 2206 was not,waiting to write review"

"AC problem reported tree times before resolution. The problem was fixed."

Manager Response:
Thank you so much for taking the time to give us your feedback. We are so sorry that you encountered a maintenance concern during your stay. The AC was operating within acceptable levels when service was requested. We apologize for the delay. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/24

"The unit was not only clean but well kept. Decor was cute and beds were comfortable and space was ample for 4 adults and 4 kids that shared a room. Would absolutely stay again as pool was close and beach was beautiful as well and steps away from pool area. My only negative was that site did not have recycling which seems odd this day and age and I got a ticket for being in a guest spot as passes were not had yet for season until the Friday of my trip. I have no concern that dispute will be rectified but was a bit of a bummer."

"Our only complaint was lack of cleaning as we moved in. Having experienced the same in Duneridge for the previous two summers, we did the necessary cleaning rather than wait for re-cleaning as we tried that before and waited several hours to move in."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping concerns during your visit and would have loved the opportunity to address them for you. We have since discussed this with our cleaning team. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 8/8