Duneridge 3104

"This was our 14th Summer in DR 3104. Our stay was very pleasant, as usual, and problem. I need to give a special shout out to Chelsey for her outstanding customer service. Any and all concerns were promptly addressed and resolved.

WE currently have a tentative reservation for 3 weeks in 2021."

"This property was perfect for us. The photos on the Intracoastal site are true to the actual property - it is spacious and very nice. The pool is actually larger than it appeared in the photos. The only trouble we had was with the keys to the unit with some not working in all the locks needed. I think the directions on how to enter the unit need to be a little clearer as well. We arrived at night after the office had closed, tired from a long drive and in the middle of a storm, so if we had been able to arrive during office hours, we wouldn't have had issues. But once we were in, we enjoyed our stay here and would definitely come again."

"Was disappointed the pool did not open! Our stay was still GREAT. We stay in this unit multiple times through out the year and love it. The unit was clean, easy access to beach and pool, and well equipped kitchen and comfortable beds.*****"

"This is the third year that our family has stayed at this property. We love the location! The amenities are very nice. The condo's furnishings are starting to look tired. It's probably time to get new bed spreads and new covers for living room furniture. It has lost some of its sparkle since our first visit. Otherwise it is a very nice place to stay!"

"When we arrived this home was clean and welcoming. This is an end unit overlooking the pool with easy access to pool and beach. Enjoy the sunrise from the pool deck and the sunset from the marsh deck. Great experience!"

"Very good"

"Generally an overall good experience. Since this was our 13th consecutive stay in this unit, we were disappointed that the ice maker wasn’t labeled to not use. When we plugged it in, as in past years, it began to generate dirty ice. While management was aware of the problem, it was not flagged."

"We stayed at this same condo 18 years ago and it was exceptional then and has not deteriorated in the least! It is located on a beautiful beach with excellent security, stunning amenities, and great views of sun up and sunset. This was a great location for a family reunion. Great restaurants, fishing, beach combing, and the nearby turtle hospital are worthwhile attractions."

"Beautiful condo! It was roomy comfortable and nicely decorated. The master bath was huge. I love Duneridge because of the oversized balconies. The unit was very clean and welcoming. All that said, I may not rent it again because it had a limited ocean view, and mostly overlooked the pool."

"We have been renting this property for a number of years now and have always been very pleased with these accomodations. It has always been clean, fresh and in working order. This property is convenient to the pool area and provides level access to pool and beach (no stairs to climb). We always have fun and this unit works perfectly for our family. "

"Very enjoyable week!"

"Arrived at 4pm on 7/28, Condo was not ready until after 6pm. Window blind in Master did not close or allow for privacy. Master Bed mattress was so old it sunk severely in the middle you almost needed a ladder to get out of it. Impossible for 2 adults to share the king bed. The children's room with the 2 twin beds was flea invested and they were bitten all over. The first thing you notice when you walk into the Condo is the strong smell of deodorizer not the cleanliness of the property. The toilet in the master ran constantly. I would say both the owner and rental agency are completely responsible for the disappointing condition of this property. Who wants to spend their vacation trying to get their rental property in livable condition. Never again for this property or Intracoastal Realty...."

Manager Response:
Thank you so much for taking the time to give us your feedback. We are so sorry that you encountered housekeeping and maintenance concerns at the property. We would have loved the chance to address the issues while you were in the unit. . We have since sent our maintenance team to address these items you listed. We have followed up and could not find any fleas in the unit and the Master Blind did close. We hope to welcome you back in the future for a better experience. MEC 8/21/18

"This was our 12th Summer staying at Duneridge. The whole family enjoys the beach and the pool. Other than some weather issues, our two week stay was delightful and we already booked for next year."

"The layout is perfect for our extended family. We gather for lunch around the large dining table. Each family has their own room for privacy. Pool and beach access are very convenient also. Great restaurants are just a short drive away."

"We had a wonderful time in spite of the extremely hot weather"

"My four sisters and I returned to Duneridge for a 2 week vacation. We meet here every year to catch up and enjoy a laid-back all girls' time away from the cares and responsibilities of our lives! We have such a great time. The beach and pool are right outside our condo. The Oceanic is right up the road. What more could you possibly need? We thoroughly enjoy our time together. If it rains, we have movies and Wings to shop. Too sunny, we have our great porch or the cool breeze walking the beach. The condo is perfect for us. It bright and clean with a king, queen and 2 double beds. We play games every night at the dining room table and eat breakfast at the breakfast table. There is also a side porch where we have coffee watching the tide go in/out of the marsh listening to the birds and seeing them chase each other around the trees. It's a perfect place for a vacation. We rent there every year!"

"Our family had a great weekend and stay at Duneridge 3104! The kitchen was well equipped and had everything we needed to make meals!"

"We rented two condos for two weeks and had a wonderful family vacation. As with our past experiences at this same location, management was very responsive if we had an issue. This is our 11th Summer in the same unit and it was lovely.

"

"We love Dunridge and especially unit 3104. This year they were doing work on the building so it was not as pleasant as usual. The workers were there daily Mon thru Sat and Styrofoam was in the air everyday. It got into the unit and stuck to our clothes. Other than that nuisance and noise, our stay was delightful. "

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some issues with work on the exterior of the building during your visit. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 6/13

"Exceptional!!!!"

"I stayed in this unit for a week vacation,with my husband, son and his friend. The view is the pool, as you really can't see too much of the ocean. However, it is a easy straight walk to the beach. The unit itself was very spacious with plenty of privacy. Unfortunately I found the condition below par. There was a thick layer of dust over everything, cabinet doors were dirty and sticky. Walls in the common area were filthy. I understand these areas are subject to wear and tear but this was beyond. Kitchen was stocked with everything you would need to prepare a meal. Bedspreads in one of the bedrooms were badly stained. Very concerned about how only linens are collected at the end of stay....how often are blankets and spreads cleaned? Overall I would not return to this unit in the future."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping issues with your rental, we always strive to address our guests concerns during their stay. All of the included linens are cleaned regularly. We have let housekeeping know your concerns on the condition of the bedroom bedspreads for a deep clean. We hope to welcome you back in the future to provide a better experience. Guest Services Manager SNS 9/6

"Had a very good experience as usual. thanks."

"This is our 10th season in this property. And our first hiccup with the rental. Due to a miscommunication with housekeeping, the property had not been cleaned when we were given access. But it was quickly remedied by management.
We are planning to return next year, as my family is really happy with the property and the location. We will be renting two units in 2017 as we have more family coming. A sharper set of kitchen knives would be helpful."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize for the miscommunication upon your arrival and are happy that we were able to fix it quickly. We will discuss your kitchen knife suggestion with the owner. We are glad that you enjoyed your stay overall and we look forward to having you again next year! Guest Services Manager SNS 7/27

"Unfortunately, this was the 1st time we arrived when the offices were closed and did not know the 'after hours' procedures. So we had some problems getting into the condo which were complicated by the storm Bonnie and the phone lines to the office being down. However, we did get assistance from Karen Boney at the Intracoastal Reality Corp. It was also complicated because the wrong keys were in our Rental Package. We didn't get into our condo until well after 8:30pm...not what we expected when we arrived at 4pm! After a few more stutters...one tv w/no directions & not working and still having to secure the correct key rings to the Condo, things seemed to get on track for a wonderful vacation. There was one more disturbing thing but I'm not sure who would be responsible. When we stripped the sheets on Sat in the middle of our stay, we found the master mattress cover was badly soiled. We stripped it, washed it and put it back on then put on the clean sheets. The housekeeping staff just put the clean sheets over the soiled mattress cover the week before. I think they should have reported it to someone. Once that was taken care of, the vacation was wonderful! We really did have a great time. Now we know what to do when the office is closed...just wish we knew before. Intracoastal has given us a credit so that will work for us. We have made our reservations for the same unit for next year. Everything in the unit worked (once the tv man came and showed us how the tv worked)and worked well. There were no clogged drains which we have had in some units. We were very pleased with the unit. See you next year! "

"We found the unit very nice, clean and convenient to beach and pool areas. the unit is lie a home away from home, all the comforts you need and the cost line to boot. the on site management was very accommodating as well. "

"We love this unit! Convenient to the pool and easy access to the beach...make it perfect. Updated and clean it easily accommodates family and friends. Always clean and updated with beautiful views of ocean and marshland waterway. Cooking is easy with the kitchen having an ample supply of pots & pans and utensils (very important as we love to cook). "

"Very delightful and anxious to return"

"Our mother used to live in a condo in Duneridge so we are very familiar with the property. Great location! Easy access to pool and beach. Several family members stayed on property. For the money that was spent at each condo the walls, carpets and furniture in some were dirty and worn--not good for toddlers playing around on the floor. A noon check out would be more fair. two beach keys aren't sufficient. Teresa the pool security guard was awesome!! Instead of two twins in the 3rd bedroom--a full or queen trundle bed would make a huge difference in all of these units! 3104 was nice but the decor/like wall paper needs upgrading. "

Manager Response:
8/7/15- Glad to hear this guest had a good stay overall. We will bring up the feedback about the unit to the owner and the beach passes to the HOA. Hope to see this guest next year! KMF

"Very quiet and clean place. Great parking. Nice pool and beach."

"We were there for our daughter's graduation from UNC-W. Six easily slept and lived in the condo, as my in-laws were also there. We had a party of about 30 people Saturday night, no crowding despite the weather outside not allowing for great use of the balcony or pool area. Management group very helpful with refrigerator that didn't work, supplied mini fridges and we were able to bring coolers since they notified us the day before our arrival."

Manager Response:
So glad that they enjoyed their stay! The refrigerator has been fixed, we appreciate their patience and understanding with the fridge situation. We do not allow events in our units, there should not have been 30 people in the unit. We appreciate their business and are glad they enjoyed their time here! CMM

"It was very lovely and beautiful settings. The only thing that was a problem was the refrigerator,it did not get cold."

Manager Response:
We are glad this guest enjoyed their stay! We apologize for the issue with the refrigerator, we brought out two mini fridges to this guest and maintenance is currently handling the issue. KMF

"This unit was surprisingly spacious and perfect for my husband, two children, grandparents and a visiting Auntie. The pros are location and beach accessibility. The kids loved having a choice of pool or beach and we loved the ease with which we could get back & forth to both. There is a well maintained wooden walkway to the sand so carting all our gear was stress free. When you finished your day on the beach hoses and showers to keep sand out of the unit. The unit is nicely decorated to feel like a beach home away from home. The cons were very outdated bathrooms with broken fixtures. The unit was superficially clean but does need a more deep cleaning and some carpet is coming up. Overall I would highly recommend it and we would stay there again."

Manager Response:
9/3 So glad to see this guest enjoyed their stay! We appreciate their feedback on these small items, and will work to resolve all of them ASAP! CMM

"Had a wonderful time, the best experience ever!!!!!"

"two issues:1) took too long to repair faucet 2) cleaners were a day late"

Manager Response:
8/13 I'm sorry this guest was disappointed. This is a long term repeat renter and these concerns were discussed during his stay. Look forward to having him back again next year. CMM

"rental was clean, had great view, great access to beach, etc. will definitely being staying duneridge again"

"We have enjoyed this property for over 15 years."

"Great property, clean pool and terrace/deck, ample deck furniture, easy access to the beach and wonderful folks to work with. No need left unattended."

"My family and I recently vacationed at Wrightsville Beach. We have vacationed there for the past five years and had a wonderful experience every year. However, this time I was disappointed. The unit was not cleaned well before we arrived and it had bugs in the kitchen. Also the matress in the master bedroom was very hard. But on a positive note, it is a nice unit with a good location near the pool and the ocean. "

Manager Response:
10/3 Sorry they felt unsatisfied with the clean, if we had been aware we would have sent the cleaners back out ASAP. Unfortunately there is not much we can do about the mattress, firmness is all a personal preference. Glad they enjoyed their stay anyways! CMM

"Our vacation was good, even if marred by rain every day. The property was looking worn and while the bathrooms and kitchen were clean, the bedspreads were all dirty. We pulled them off the beds and did not use them during the week. The outdoor areas were not clean upon our arrival but were easily cleaned with a simple sweeping. The dryer filter area was full of sand, again which was easily cleaned. I do not like to have to clean up when I arrive."

Manager Response:
8/24 Glad the guest enjoyed the stay, even despite being cooped up in the unit with the rain. The homeowner has made updates to the unit fall 2014. I will check with house keeping about the patios and the dryer filter, these should be taken care of after every renter. CMM

"Great condo."

"we we arrived the refrigerator ice maker did not work nor did the under bar ice maker. Additionally the unit needs additional wine glasses and new drinking glasses."

Manager Response:
8/24 The icemakers were reported, maintenance came out to look at them. Will make a note about the glasses, will look in the off season to see if they need replacing. Glad the guest enjoyed the stay, hopefully we will see them next year! CMM

"We had a great week at Dune Ridge! The property has everything we needed for the week. We will definitely use Intracoastal for future visits to Wrightsville Beach! "

"very satisfied"

"Too much money for this condo. Needs updates"

Manager Response:
I wish they had given more critique for us to improve on! The owner has made updates to the unit Fall 2014.

"We have been staying at Dune Ridge for many years and know that it is the best of Wrightsville beach. It is always clean and well kept. Thanks for all the memories and look forward to many more. "

"Our vacation was wonderful - great place to stay, great location and great weather. What more could you want."

"Wonderful"

"Lillian was especially helpful."

"The place was very nice. My only complaint was for that price, toilet paper and paper towels should have been included. "

Manager Response:
Toilet paper and paper towels are now provided in all bathrooms and kitchens, thank you for the feedback!

"Everything was fabulous."

"The people of Intracoastal were very helpful and professional. The Condo we stayed in was a great layout for a family and in a great location. It needed some updatng and 2 things that needed attention. I have shared those issues with Intracoastal and feel that they will attend to them."

Manager Response:
We appreciate the feedback this guest gave! Hope to have them again.

"This was an awesome condo except for the "ocean front" view. It is on the first floor and I really would have preferred a better view."

Manager Response:
Glad they enjoyed their stay! We will make sure they are in a closer unit next year.

"overall accomodations were good.
Carpet was dirty.
Did not think I should have had to rent lines,plus had to make up beds. Towels were old and worn."

Manager Response:
Linens are now included, so that has been resolved. we will be sure to have the carpets cleaned!

"It was unfortunately on the first floor overlooking the pool. Wanted more of an ocean view."

Manager Response:
Glad they enjoyed the unit! We will put them in a unit with a better view next year.

"We have always had the most wonderful experience staying at Duneridge. The management is gracious and have always gone the step beyond to take care of my family and to insure the PERFECT vacation."

"the space in this unit 3104 was amazing. Each of the 3 bedrooms have a bathroom, plus there was a half bath off the kitchen/living room area. great views overlooking the pool and ocean (can't see the beach)but the side balcony facing the sound makes up
for it. Living room furniture was horrible, cushions had no support."

"The unit needs some "sprucing-up""

Manager Response:
Thank you for the input! I know this owner will be doing some work this off season.

"One bathroom sink slow to drain. Refrigerator VERY slow to cool food. Everything else in good repair. Actually being able to check-in at 4:00 PM was more of a "guideline" than a rule, since the condo was not available until ~5:30 PM."

Manager Response:
Thank you for this input! We will check out the sink and the refrigerator.

"Lots of stains on rugs; furniture shabby & needs cleaning; blood stains on 2 mattress pads; wondered when spreads were last laundered; some nice & some disgusting kitchen equipment. Liked layout & that linens were provided; enough seating for dining. Adequate living room seating but would use another comfy chair or 2. Great location. Enjoyed decks. Overall comfy unit. Door code should be given at check-in & need 3rd set of keys. Prior to arrival when enquired about storage unit was told not available when it was. Office closes too soon after 4 PM check in & closed on Sun so no help with issues. We only had 30 minutes between check in & the closing. Felt like we were in power/control struggle with property manager. This property was not ready at 4 & weren't allowed to check into other unit we rented. Needed to check in to pick up family at airport & weren't allowed to unload car anywhere. Family waited on us for 1 hour after 4:45 arrival. Lillian did not communicate with agencies from which we rented bikes, chairs, etc. (We had arrangements to keep bikes in an owner's garage.) Like Duneridge better than Wrightsville Dunes - nice pool, etc. Very nice owners in bldg 3 and they were very helpful. "

Manager Response:
So sorry they had these problems! We appreciate their feedback, and we will ensure all these items are addressed. We have improved our staff hours and communication.

"Very dirty spot in caarpet in master BR near bathroom, also a tear in carpet.Otherwise very good."

Manager Response:
Thank you for this feedback! We will ensure these items are resolved.