O'Bryant

"The original house we had booked for this stay flooded earlier this year, causing us the need to find a new home. Intracostal was great to work with for that, they reached out let me know the issue and helped me find another property that would fit my needs. The issue was the house we ended up booking. This place was a dump - nothing like the pictures. We saw multiple (large) cockroaches during our stay, the railing fell off when people attempted to use it, multiple doors had holes in them, the toilets needed replaced, the shower basically broke when you tried to use it, the porch light was disconnected with exposed wires just sitting on a bench, loose wires ran across the door in the one bedroom, the furniture was falling apart and overall it just felt extremely dirty - furniture included. I mean this place was a nightmare. Overall, Intracostal was great to work with, but I would not recommend this place to anyone, ever."

Manager Response:
Thank you for taking the time to leave me a review. I am glad you were happy with our services but sad that the house did not fit your needs. We hope that you come back in the future and try us again. Guest Services Manager MEC 7/7/2020

"While the location was great and management was professional, I felt the house was very outdated. The furniture was old and looked dirty, the curtains were old and looked terrible, there were roaches which I hadn’t experienced at any other home I have rented in Wrightsville before, and no elevator which was problematic for my elderly parents. There was signs of water damage on the ceilings and on the floor moldings. Since the stairway was poorly lit and carpet was slippery due to poor quality, my 78 yr old mother fell twice. Overall, the stay was okay but for the costs, I would not stay there again nor recommend it to anyone. Additionally, I feel Intracoastal could have done a better job of identifying that this unit may have not been the best fit for a group with elderly parents, a 2 yr old, and 4 yr old. "

Manager Response:
Thank you for taking the time to leave us your feedback. We are sorry that you experienced concerns during your stay. We hoped while you were here, we addressed every concern that was brought to our attention. In the spring of this year all the carpets in the home were replaced and the home was newly painted. Our website showcases our homes in very real conditions and nowhere on the site does it mention the use of an elevator in the home. If that was an issue for your family, we would have hoped you would have mentioned it during the booking process so we could have found a home more suitable to your needs. Thank you for your stay and we hope to welcome you back in the future. Guest Services Manager 7/9/19 MEC

"We have rented a home for the week around July 4th at Wrightsville for 15 years. This is the first time we have rented from Intracoastal and I will hopefully only rent from them in the future. They were very friendly, responsive and pleasant to work with. The home is perfect for our stay. The kitchen is well stocked and the appliances all work wonderfully. The rooms are well appointed and the areas are spacious. The only thing I would change is to add furniture on the outdoor decks. The one rocking chair was a little old and needs to be replaced."

Manager Response:
Thank you so much for taking the time to give us your feedback. Thanks to your suggestion, the owner is adding 8 new chairs for the decks. We are glad that you enjoyed your stay! Guest Services Manager SNS 7/18

"It was great. The whole family, all 12 of us. The house was beautiful, in a great location. The property was well kept and very clean . All our experiences at the home were beyond our expectations. I want to thank Carey McMullin she was awesome. Helped us out of a bad situation ...... "

"Inter coastal realty was great to work with, very friendly and helpful. "

"I had all of my bridesmaids and some family members come to the beach for my bachelorette weekend and it couldn't have been more perfect! It was seriously the perfect weekend. It was so nice to have everyone all together in the same house and have a place we could all hang out together without having to drive around much. It was a very short walk to the beach which was convenient and great. I couldn't have asked for a better weekend and a better place to stay for the weekend! Thank you so much!"

"Everything was great except the master bathroom's toliet was broken and none of the outlets in that bathroom worked. Other than that, the house was great!"

Manager Response:
So glad this guest enjoyed their Memorial Day Weekend! We have addressed the issues this guest has brought to our attention for a smoother stay in the future. KMF

"I emailed a detailed review to Morgan at Intracoastal last week and haven't received a confirmation of receipt. Please follow up with her."

Manager Response:
8/1 We will review the email she sent to our reservationists, I wish she had emailed her feedback to the Guest Services Department that we use to send all of our guests emails during their stay. We will make sure to review her feedback and have all issues addressed. CMM

"This property is a nice house and could be a great rental place to stay however the owner clearly does not give it the TLC it needs. The yard is disgusting, not mowed or taken care of, the air conditioning condensation drain poured out into the carport area and the outside shower area is dated, and gross. These factors contributed to the infestation of large roaches that loved to hang out on this property. I personally bought a can of raid and killed over 60 reaches the first 3 nights and that included 5 that came into the house. (Yes I counted my kills). The second floor bathroom sink drain had a bean sprout growing up through the drain. Many kitchen cabinets are broken and the fridge is missing shelves and brackets so its hard to load up groceries since there is no where to put them in the fridge. If a little TLC was given to the upkeep this would be a nice vacation spot, until then I will be looking elsewhere."

Manager Response:
Will forward these items to maintenance, we had an excessive amount of rain the week before, which contributed to the carport flooding. Nothing we can do about the yard if it's raining unfortunately. The palmetto bugs are unfortunately very prevalent in this area, but we try to spray for them and will continue to. -MKR 8/15/13

"My siblings and I enjoyed our stay, as always. This was our third trip to Wrightsville and our first time staying at O'Bryant. The price was right and the accommodations were more than adequate for the nine of us. We would definitely stay there again."

"We loved staying in the O'Bryant house and are planning to stay again next 4 th week. There are 3 issues we would suggest addressing. The window treatment in the master bedroom needs replacing. It doesn't shield the noise from the street or the light.
There needs to be some deck furniture... The one lounge chair was broken.
And there needs to be better pest control in and out especially in the front area near the outside shower.


M"

Manager Response:
So glad to have these repeat guests, and to see they still enjoy the unit! We will discuss the window treatments, deck furniture, and pest control with the owner.

"Staff are control freaks and cometely inflexible. The house came with absolutely nothing. The pull out couches were all broken, so there weren't enought places for people to sleep."

Manager Response:
I wish there were more details on why she thought our service and the unit were so unacceptable. Unfortunately we cannot help a guest if we are not given details of the issues.

"The house was great for 3 families. With 3 different levels to be on, it gave us lots of room to spread out and have our own space too."

"The house is somewhat dated. There was adequate space for 8 people. I found the need to provide my own sheets, pillows, blankets,and towels. Kitchen was adequately stocked except for wine glasses. Might book this house again if nothing else available when needed. Rent was reasonable."

Manager Response:
Glad they enjoyed their stay! This is a very reasonably priced out, and the owner responds well to guest feedback. We will pass this along to the owner to make improvements!