Shore Is Nice

"We spent the week of Christmas at this location. We had issues with the water heater (no hot water) A plumber was sent out the second day we were there to fix the problem, but we were without hot water for the rest of the week. We called and left this info with the rental office but still spent Christmas eve, Christmas day and the rest of the week without a properly working water heater. We still have not been contacted by Intracoastal Realty concerning this."

Manager Response:
Thank you for your comments. I am sorry that you experienced a maintenance issue during your stay. I hope that our Carolina Beach office that spoke with you provided great service in getting this taken care of for you. We hope to welcome you back in the future. Guest Services Manager MEC

"Interior and exterior look nothing like the pictures. Imagine 10 years of wear and tear with no maintenance. Did not have hot water for 80% of the time that we were there with spending most of our time getting the run around from the rental company. Great views, direct beach access, and in walking distance to pier bar and restaurant."

"Badly soiled carpet, first floor toilet runs continuously. Outside stairs and rails in need of repair. They were dangerous Both balconies need repair. Refrigerator needs replaced with icemaker. On a positive note, the air conditioning was great! Beds very comfortable "

Manager Response:
Thank you for taking the time to leave your feedback. We are sorry you experienced maintenance and housekeeping concerns during your stay. We would have loved the chance to address some of these issues while you were here with us. We take your feedback seriously and will address these issues. We hope to welcome you back in the future. Guest Services Manager 8/1 MEC

"Very good"

"The issue was far beyond general cleanliness. It is a dwelling in disrepair with both unsafe and unsanitary conditions. We encountered broken outlets and mold on the registers, stains on the carpets, interior smelled of smoke. downstairs toilet needed a plunger, bathroom faucets and mirrors were corroded.fridge had smelly water in the baskets. in kitchen glasses had a film on them and cabinets were filthy. closets had stuff thrown in them. the outside hasn't been maintained either. couldn't sit outside given furniture was FILTHY. shortened our stay given the only place we felt was clean were the two new couches. Pictures do not represent the current condition. Review typed 6.11.19. I'm giving the property mgt a score of 2 until we hear back from them on our detailed review of our stay that includes photos of the conditions."

Manager Response:
Thank you for leaving your feedback for us. We are so sorry you had housekeeping and maintenance issues during your stay. We hope to welcome you back in the future for a more pleasant experience. Guest Services Manager MEC 6/18/19

"We really enjoyed our stay at Shore is Nice. The house was clean, and there was plenty of room for our family. We will definitely keep this house in mind for future rentals."

"The rental home met all of our needs. The kitchen was well appointed. The TV in the upstairs guest room did not work and a universal remote was delivered, but that did not solve problem and we did not pursue further. The location and views were perfect, could not have asked for more. I would loved to have stayed longer!"

Manager Response:
Thank you so much for taking the time to give us your feedback. We are so sorry that the remote didn't work and maintenance has been alerted. We are glad that you enjoyed your stay. Guest Services Manager SNS 7/31

"Great location, well stocked kitchen, good water pressure in all
Bathrooms. Plenty of parking. The home was not clean. The fans are filthy. Both ceiling and stand up fans. The furnace vents were black and filter black. Not cleaned or changed. Two curtains were falling off walls we repaired them. Vertical Blinds in living room falling off we fixed them. Master
Bedroom blinds falling off and slid under bed. We did Not fix them. Tv in second bedroom upstairs did not work. The silverware was dirty. We had to walk before we could use it. House was great, cleaning company bad."

Manager Response:
Thank you so much for taking the time to give us your feedback. We are so sorry that you encountered cleaning and maintenance concerns at the property. We would have loved the chance to address these issues during your time at the beach for a better experience. We have discussed this with our team for better performance going forward. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/24

"Our family has vacationed at Carolina Beach for the past five years. This was the first home we rented through a real estate agency.

The home is in a good location far enough from the road but close to the beach.

On our arrival Saturday night we discovered electrical issues in the room with bunk beds and a twin bed. The light switch did not work and only one outlet in the room worked. We had to use an extension cord to plug up our devices and a lamp. We called first thing the next morning and was told an electrician would be coming Tuesday and we would have a courtesy email with his estimated time of arrival. I never received an email and an electrician did not visit during our week long stay.

The home is clean, no bugs or pests noted on this visit. The home is in need of minor repairs, paint chipped off wall near sliding door and other various updates needed. No lights on back porch.

Overall, for the money spent on a week for an oceanfront/ beachfront property, our family has a nice trip. I would recommend updating this home and following through with requests/issues. "

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you encountered some maintenance concerns in the unit. We are so sorry about the lost communication within our team and will be discussing this with our head of maintenance. We have since sent our technician to the property and the outlets appear to all be functional, just controlled by wall switches. We hope to welcome you back in the future to provide a better experience. Guest Services Manager SNS 6/13

"This was a great place for our family. It was wonderful to run out back to the beach, and the kids loved having a small area in which to play. "

"I loved the master bedroom balcony and view but.....
The place is horribly outdated and needs work bad. First, the hot water wasn’t working and I had to go on a scavenger hunt to find out why and then fix it myself. I wasn’t too upset over that because these things happen. My main issues are the whole house has a funky moldy smell. There’s bug traps and bugs in every corner and in cabinets. Everything is peeling off the walls and the dishwasher doesn’t work. A section of the gate became detached and landed on my friends foot, causing it to swell the whole time there. For the amount of money I spent, I expected a lot more. For reference, another house down the beach was rented by a friend during the same weekend and spent less. Her beach house was amazing and pretty much everything this place was not. Here’s the link to the house she rented for comparison.
The view from the top balcony is literally the only thing going for this place "

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you encountered some maintenance concerns with the unit. We would have loved the opportunity to address these items for you during your stay to improve your time at the beach. We have alerted our maintenance team to take care of these issues. We hope to welcome you back in the future to provide a better experience. Guest Services Manager SNS 5/17

"Spacious home with ocean views from the kitchen, living room or the master bedroom. The upper deck off the master bedroom was a perfect place to enjoy a glass of wine & watch the ocean waves. This home has a private walkway to the beach. I would recommend this beach house for your next vacation or a relaxing place to stay for awhile."

"I enjoyed the view and location. The house itself needs work. Dead cockroaches in sliding door frame and found one bug in kids bedroom. Majority of pans need replaced due to rust and dirt. Bug traps everywhere! Be careful on steps because there are nails sticking up on steps. This place can be an oasis with some up keep and love."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some furnishing and pest concerns during your visit. We would have loved the chance to take care of these items for you during your stay. We hope to welcome you back in the future to provide a better experience. Guest Services Manager SNS 8/15

"This house is nicely located to all things Carolina/Kure Beach. The house has some years on it and is in need of some repair/upkeep. "

Manager Response:
Thank you for providing feedback on your recent stay. We will discuss your furnishing suggestion with the owner. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 8/8

"The cleaning service could use some improvement. We found beer bottle caps in the living room, sand in the master bathroom shower, dried feces on the downstairs toilet, and some other areas would've benefited from a good wipe down. The house smelled very musty upon entering. We had to spray stuff and open windows to air it out. Despite that the property was located great. We enjoyed the neighbors and the quiet location. "

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping concerns during your visit. We always strive to address any guest needs during their stay and have discussed these issues with our cleaning team. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/18

"We enjoyed the entire time spent in Carolina Beach. One small criticisms was that the kitchen cabinet space needs to be organized better, Very little space for groceries. Overall a wonderful experience. "

"The location and views are a 10. Ian from intercoastal a pleasure to work with, thank you. I would not recommend this property to anyone, especially those with kids for safety reasons. Bunk beds more like twin beds stacked and not secured unused for fear the top bunk would fall. Kitchen items not sanitary, food stuck on many items and stains on many bowls and pots. Stove and oven just need to be replaced. Decks need major repairs, some rails hanging and major cracks in top rails. Would not recommend leaning against them. Steps to beach shake n hand rails weak, they shake also. Ant traps all over the house. Cleaning crew needs to try doing a real cleaning not just a wipe down. Stains on seat cushions at dining room table, try washing them. Windex on deck doors will let in the sun.
The sheets were clean but some of the towels had stains on them. A home with such beautiful views and location should be cared for so much better. We have rented many homes in Wrightsville beach and Carolina Beach from Feb to Aug and this home was the biggest disappointment. "

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping and maintenance issues during your visit. We always strive to address guests' concerns during their stay. We have since had maintenance make sure that the bunk beds are secure, as well as all the railings on the deck. We have also addressed these cleaning items with our housekeeping team. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 5/17

"The property needs a very serious cleaning before next rental. I had to do cleaning prior to bringing personal items into property. Property had great layout and wonderful location. Customer service staff was friendly and helpful. I would rent this property again if a major cleaning job was done."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that there were some housekeeping issues with your unit. We wish that you had told us about your concerns during your visit so we could have addressed them immediately to provide you with a better experience. We have since discussed this with the cleaning team. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 8/15