Station One - 5B Mountjoy

"We had a great time! Loved having the pool as an option. The condo was in a great location. Easy walk to Roberts Grocery, restaurants, etc. The staff at Innercoastal were very helpful."

"This was a booking that was made 5 days before my vacation because the original place, Allentown at Station One, I booked months before through Bryant Real Estate canceled on me a week before I was supposed to leave for vacation. Talk about stressful. I found Mountjoy online and called and they had it booked and taken care of the same day, in fact within hours, they responded so quickly. I think that this place was actually nicer than the one I thought I wanted. I couldn't be happier the way it worked out. The only reason they didn't get all 5 stars was because of the problem we had with the getting a hold of them for the late check in and getting our keys, but a huge thank you to Maryellen to answering my frantic emails. You really helped knowing I had contact with someone. Thank you Tim for your really quick response. They had me back on worry free vacation time soon enough. I would recommend this rental to anyone. "

"Great week, great location, great beach. "

"We love Wrightsville and Wilmington. We had
a wonderful vacation at Station One. Lots of
enjoying the beach, riding bikes some, resting,
visiting, playing cards, shopping some,.
We cooked some and went out to eat some. AND WE ATE a lot of Trolley Stop hotdogs.!!"

"USUALLY AT STATION ONE IT IS PRETTY QUIET AND NICE, HOWEVER THIS YEAR WE HAD A MAN UNDRESS TWICE AT THE POOL WITH OUR CHILDREN PRESENT AND A FIRE IN THE LADIES RESTROOM BY THE POOL!
"

Manager Response:
Thank you so much for taking the time to give us your feedback. We're so sorry there was a little too much excitement going on at the pool this year! We will address this with building management. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/17

"We had a great time over Memorial Day weekend with family and friends. The unit was clean and comfortable with a great view. Great location in Wrightsville Beach and staff very friendly. Would recommend to family and friends."

"Hi - we rented Station One 5B Mount Joy as this was the only condo available during our week. We used to rent this condo 32 years ago when my parents started to come to Station One, so I know the condo well. We rent from Station One almost every summer so we know the other condos. Disappointing as hardly anything updated since 1985. Couch and chairs in living room were recovered, but the couch has a huge tear in it. The bedroom furniture is ratan & quality is horrible. Master bedroom has end tables that are square with round glass that cover the top. This is dangerous as the glass sticks out and I hit my head on it. Electrical socket in master does not work. Bulbs needed to be changed once we checked in the condo; and master bed tv was not working. (Note for Intracoastal management: lights and electronics should be checked & bulbs replaced once housekeeping is cleaning the condo) Kitchen: Plates are not microwavable; plates are chipped; glasses are a mix of everything. I feel like I'm in a off campus college house (I own college rentals that offer better dishware). Electric can opener does not work (replace with a manual). No dust pan. Please provide adequate cooking and cleaning tools! Air condition did not work properly.
It is Intracoastal's responsibility to provide a list to your condo owners on how the condos should be appointed. When Station One was managed internally, owners (including my parents) were provided a "detailed" list of what the condo should supply. Mount Joy had about 10% of what that list provided. Management at Intracoastal needs to benchmark other management companies as they clearly do not understand what a "household" needs to provide. What does your onsite rep do? They should be checking condos upon check out/in. It's obvious those reps don't do that. I had to ask the onsite rep for the free gift.

The questions below are ambiguous as my stay was great because of the beach, but the condo POOR!"

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping and maintenance concerns during your visit. We are happy that we were able to send someone out as soon as you alerted us to rectify fixable issues. We have discussed these items with our cleaning team for better performance going forward and will be going over your furnishing suggestions with the owner. We hope to welcome you back in the future to provide a better experience. Guest Services Manager SNS 8/15

"The location and Station One is great. This specific condo needs to be updated and cleaned up. The kitchen items need to be better organized and more home items. The comforters need to be updated. It did not feel like home away from home."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced some housekeeping concerns during your visit. We always strive to address any guest needs during their stay and have discussed this with our cleaning crew. We are also sorry to hear that the interior did not meet your expectations as our team works hard to make sure our online photos are true to life and feel that they represent this unit honestly. We are glad that you enjoyed your stay overall. Guest Services Manager SNS 7/21

"Our stay at Station One was amazing. The unit had everything we needed and was a great option for our family. Everything was close, with an easy walk for the entire family for dinner and fun. Will definitely do this again.
"

"We have "Staycationed" at Station One for the last 3 years and love it. Feel like we're getting away without all the hassle of actually getting away."

"On arrival to the Mountjoy condo, we were extremely disappointed. We found the furniture in the condo ripped and filthy. I went so far as to take the sheets off of the twin beds and place them over the furniture so we could sit. The sliding glass door windows were so fogged and dirty that we tried to clean them ourselves. At one touch the screen door fell off of the track. The outdoor furniture was filthy as well. Needless to say, I tried many times and ways to get the main office, which was impossible because we got into town after the office closed. We stayed in that condo for the weekend. Monday morning I received a call from the Intracoastal Office and they were extremely helpful in getting us moved to a more comfortable place. We were very happy with the second condo (Breslin). It is well maintained, up graded, and very well appointed. We will return in years to come in the Breslin Condo."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you experienced issues with your first unit and have discussed your observations with the housekeeping team to improve going forward. We are happy that we were able to relocate you and that you were able to fully enjoy the rest of your stay. We look forward to welcoming you back to Breslin in the future. Guest Services Manager SNS 10/17

"We loved the location and the views from our condo rental. It was not shown in the photo, but it was really nice that some plastic netting was put along the patio rail so that my 2 year could not squeeze through the bars! This allowed us to keep the patio door open when it was nice weather and she could come and go as she pleased. The bathrooms are showing some age and the furniture is starting to look a little worn with so many guests but everything seemed clean enough. The kitchen had a lot of supplies and a multitude mismatched variety of silverware and kitchen utensils. We were able to get everything cooked and served as we needed, but it seemed a little strange like other guests had brought kitchen things and then just decided to leave them at the condo. Overall a very nice stay and a fantastic location on the beach for the price."

"I was disappointeded in the DATED condo we rented.
Air conditioning inadequate in bedrooms
Plates, flatware in kitchen just thrown together
Bathroom bath mats dirty & broken hooks on door
Outdoo Painting occurred. The fumes were toxic as they traveled through vents in our condo. I would have been grateful to be made aware of this as I would have left condo. I am highly sensitive to chemicals.
The condo overall was disrespectful for a vacation stay."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that painting occurred outside the unit during your visit and for the inconvenience this caused. We are also sorry to hear that the interior did not meet your expectations. We strive to make sure our online photos are true to life and feel that they represent this unit honestly. We wish that you had informed us of your maintenance concerns during your stay so that we would have been able to address them immediately to improve your experience. We hope to welcome you back in the future. Guest Services Manager SNS 7/7

"The view was fabulous. The condo was clean and ready for us upon arrival. The bedrooms, storage space and primary bathroom are spacious. Plenty of cooking equipment. Cons - using a key to get into every door was difficult as they are rusty and hard to open, especially with your hands full of children, beach supplies, groceries, etc. We found this to be a major issue for us. It would have been nice/helpful to have had games, puzzles, or other fun activities in the condo. The master bathroom is small."

"We have been renting with Station One for the past seven yrs. Five of those yrs. we stayed in 5B and have enjoyed every minute of our stay. Only 1 problem their refrigerator. It starts to leak on Monday and we call maintenance and they check it and lower the temperature. By Thurs. evening it starts up again and water runs down the back wall and into the veg. bind and onto the floor. I really think it's time to think about a new refrigerator!!!!Other than that everything has been great!!! Our daughter got married this week at the beach and it was FANTASTIC!!!We were sorry to see Kathy Hill leave Station One's office as she was a great lady to work with! THANK YOU, Thomas & Marie Grande 1501 O'Block Road
Pittsburgh,PA 15239 (). My daughter rents 5I and her address is Harrison City, PA.
"

Manager Response:
8/1 We are always thrilled to hear people had a great vacation! Always love having repeat guests, we will be sure to notify the owners of the refrigerator. We look forward to having them again. CMM

"Been staying here for 10+ years. The place is continuously declining in cleanliness and appearance. Staff appears to have completely changed and pretty much non existant. Pool area not maintained as usual. Outdoor furniture is in disarray and worn. Excellent location and oceanfront veiw."

Manager Response:
7/4 We have had a staff change in the last year, but we are still on site Friday and Saturdays for check in and check out. Our office just on Causeway Drive is open for our guests convenience 7 days a week, and their contact information is included on the packet, in the packet, and in the unit. We will discuss the pool area and pool furniture with the HOA, since we don't oversee those areas we will work with them to fix those items. I will also discuss with the owner her unit and doing some updates. I know they did work this off season, and always strive to make their unit as nice as possible for guests. Wish we had gotten some more specific unit complaints to work off of, but we will check in with the guest to see!

"This is our fourth trip to Station One, and each time has been fantastic. The property is well-maintained and in the perfect location. Our family of six was very comfortable in the 3-bedroom units and thrilled to be steps away from the beach and from a wide variety of restaurants, shops and Roberts Market. We hardly ever used the car, as most everything was in walking distance. Just perfect every time!"

"Key situation was obnoxious. Need more keys."

Manager Response:
So glad these guests had a great vacation. There are many locks at Station to insure security and privacy.

"The condo was very dirty when we arrived. There was an abundance of sand on the floors throughout the unit, long hairs on the floor in bedroom and bathrooms. The kitchen dishes/pots and pans were old and needs updating. There was no broom in the unit and a vacuum that just throws the dirt back onto the floor. The tv remote did not work properly. Overall, the unit needs some TLC!"

Manager Response:
We appreciate your review and will discuss updating with the owner.

"I have been going to station one for over 20 years. We park the car and never get back in (except for groceries) until it is time to leave. You can walk to restaurants, a famous hot dog stand and two ice cream parlors in minutes. We go to the ocean and then take a dip in the pool before going back to our unit. A great way to cool off. The units are clean and well appointed. In my mind it is the best buy on the beach. "

"We were very disappointed with our stay for the first time in about 10 years. Our problem was mostly with Intracoastal Realty. They were unresponsive to our needs and issues until I threatened to contact the credit card company to seek some reimbursement. Arrived on Sunday and was told I would have to wait until Tuesday before I could receive assistance because that was when the on site reservationist would return to work. The entire facility was the most unkept I've seen since I have been staying there. Not a great experience for the price but an excellent location."

Manager Response:
Thank you very much for your input. We strive to do our best at Intracoastal and will discuss the issues that you had with our staff.

"A good time was had by all."

"Thanks to Tom Johnson and Marie Rider for the exceptional customer service!

"

Manager Response:
So glad these guests were so pleased with our staff and their Station One vacation.

"nice place. nice location. the air conditioner broke. we reported it and it was fixed in a few hours."

Manager Response:
So glad you enjoyed your vacation with Intracoastal at Station One.

"3 generations of Beachy's enjoyed our vacation at Station 1. We've been going there for 12 years and love the location."

"Property had several broken items when we arrived -Frig, disposal, smoke detctor, door screens. Owners need to assess & update. Kitchen could be stocked better with dishes& utensils. Location & pool excellent."

Manager Response:
Thank you for your input. We will look into the issues listed. And so glad that you enjoyed the location of Station One and the pool. We hope you will come stay with us again soon.

"I was extremely pleased with this condo. It was very clean and comfortable and the location is perfect. The only question we had about the unit was quickly answered by the realty agent. "

"The condo was clean for the most part, however ALL of the dishes and cook ware needs to be replaced. That includes the blender, silverware...all of it! The furniture is the typical beach furniture. The bed was horrible but the management company replaced it quickly and were easy to work with. The hot water heater is way too small for the number of people they advertise can stay in that unit. It wouldn't take much to bring that condo up to higher standards, it just needs attention. We would not recommend this unit in this condition but would with it cleaned up. We would recommend using the management comany to find a rental again, they were great! "

Manager Response:
Thank you for your review. We are so pleased that you enjoyed working with Intracoastal and will discuss upgrades with the owner.

"Nice place, nice location, nice pool, child friendly."

"We have visited many beaches from Georgia through Virginia and always come back to Wrightsville Beach. We have been staying in Wrightsville since the mid-1970's. Station One has always been our favorite place to stay. It is family oriented and we like
the security system that is in place."

"We had a great time with the family. But maybe you can figure out a new system for the keys,especially the key to get out of the pool area and go to the beach. Just a suggestion!!!!!"

Manager Response:
So glad this renter had a great stay. There are many locks at Station One for privacy and security.