Wallace

"Really enjoyed the vacation. Property was in a great location and very clean and accommodating. We enjoyed the upper and lower decks, the short walk to the beach, the beds were comfortable, and the outside shower was great. The lifeguard stand being close by was also a plus. I would definitely rent this property again."

"We love this property! The ocean view is unmatched, access is right at your feet, and the unit is well furnished. Friday start can be a plus so you can get a quick start on the week."

"Great location, relaxing week. Kitchen has more than enough of the utensils and cookware you could ever need. Bought my own knives and can opener, but did not use them! Very well equipped. Would have enjoyed an additional sofa for family gathering time, and elevated chairs on the porch off of the family room for better beach viewing. Great rental! We will stay there again!
"

"We had a great weekend at the Wallace. The house was very clean and had everything we needed. "

"We had a fantastic visit. The place is more spacious than the pictures can show. The location is great- the ocean waves can be heard through the screens, the views are amazing. The outside shower is wonderful. The house is a short walk to ice cream, coffee, and shops and a short jaunt to the Oceanic. We look forward to renting here again! "

"Wonderful on-beach rental with fantastic view."

"Had a very nice time at this beach front property. Great location to local restaurants, marina, etc. "

"We had a great time. Our second time renting the Wallace. Love the location. Staff was very helpful. Let us check in a little early, and brought a spare key when we got locked out. Thanks for everything."

"The Wallace unit is a beautiful place to stay, both due to the interior and also the view and proximity to the beach. We discovered that the washing machine was not functioning; the plumber varified it the following day, and the next day a new washer was installed. Quick way to solve a problem!"

"The Wallace is a wonderful place to stay! Very spacious with a modern kitchen and great views. The access to the beach is super convenient and we even heard a live band from the Oceanic on Friday night. The only downside is the quality of queen beds, they were very uncomfortable-could probably use a nice mattress pad or something. We also noticed that the washing machine failed on spin cycle and left us with soaking wet clothes and towels. Overall, these were small inconveniences for a wonderful stay!"

Manager Response:
Thank you for providing feedback on your recent stay. We wish that you had told us about your maintenance concern during your visit so that we could have addressed it immediately to provide you with a better experience.The owner has since installed a brand new washer and dryer. We will also mention your bedding suggestion to the owner. We hope to welcome you back in the future. Guest Services Manager SNS 8/1

"Great location, nice kitchen with new frig and stove/oven, spacious living area, and great view of the beach and ocean.
Recommendations: update washer and dryer and coffer maker."

Manager Response:
Thank you for providing feedback on your recent stay. We will pass along your appliance recommendations to the owner. We are glad you enjoyed your stay overall. Guest Services Manager SNS 7/7

"We enjoyed every moment we were here!! Waking up to the beautiful atlantic ocean every morning is a wonderful treat. The house was very clean, great kitchen and great layout. You can walk or ride your bike to shops and restaurants on the island. We highly recommend staying here!!"

"This was our 5th straight year of renting the Wallace for 2 weeks in August. However, our history goes back even further when many of our friend groups have been in and out of the Wallace since the early 1990's! Overall, it is a great experience and that's why we keep coming back. "

"In signing up for next year, I have found that Intracoastal and Bryant have not coordinated their "repeat weeks". This makes a serious problem for customers using both companies. I think this was quite inconsiderate of both of the companies. "

"We had a fabulous week! The house was in great shape, amenities good. The internet modem did not work, so that was a bummer, but that was the only thing. I think we are not the 'norm' since we flew in from out of state, but it would be great to have some beach chairs accessible. Everything else was really great. "

"The vacation home was very suited to our needs. Needed kitchen items are more teaspoons, pasta drainer and kettle."

Manager Response:
7/26 So happy to see this guest had such a great stay! We will look at replacing kitchen stock during the inventory. CMM

"Good location but as the following problems: lacks window treatments in kitchen and dining area, built in blinds in the sliding doors are noisy as every time someone walks across the floor they will move back and forth, (this is even true for the upstairs slider when someone walks across the floor downstairs), clothes dryer was in poor working order when we arrived and had to have maintenance work on it, unit was not ready at 4:00pm and had to wait to have it inspected, all bathroom electrical outlets were not working, (owner reset ground fault breaker and let us back intothe unit on Sunday as had locked ourselves out), the sliding glass doors can be accidentally locked when exiting, (this happen twice and did not figure out how/why this was happening until the second time), wifi was not working consistently and the router had to be unplugged a few times, the cable TV constantly went in and out while watching TV, ants were a problem mainly on the decks and a used greasy frying pan was put back into the cabinet without being washed.

Would not stay there again, had a great experience in unit A next door last year and would stay there again.

"

Manager Response:
7/4 We hate to hear that a guest has problems with their stay. We will look into these issues and have them fixed. We always appreciate guests feedback so we can improve our units and services. CMM

"We were very pleased with the property and its location. The rooms were spacious and the kitchen was equipped with everything we needed to entertain our guests. The only problem we had (and we were able to work around it) was the downstairs bathroom had a broken toilet handle. The Wallace was a great place to stay as we celebrated our daughter's graduation from UNC-W."

"wonderful"

"We stayed the last week of March, which is off-season, however, we would have still liked to have the unit prepared fully. The outside showers were off, so we couldn't rinse sand off our feet (the rental company did come over and turn them on after we called). There were no beach supplies-(umbrellas, chairs, towels, etc) available to us. We had to clean the bathrooms (perhaps the unit hadn't been rented in a while?). I have a feeling that the minor issues we had might have been not been a problem in peak season. "

Manager Response:
4/21 Will be discussing these issues with housekeeping and maintenance. None of these items should have come up, they should have been caught during an inspection. Glad the guest still enjoyed the stay, we hope to have them back! CMM

"We believe that the unit needs more supervision as to the quality of furnishings and details. Some of the deck adirondack chairs are wonderful, but others are so cheap and flimsy that the back bends when you lean back on them. We needed to grill some steaks and there was no broiler pan in the kitchen. The master bedroom coverlet and shams have been there for quite some time, and I wouldn't imagine that the cleaning crew has time to wash and dry the coverlet between every renter? Extra blankets in the closets feel like cardboard and are very uncomfortable. Many times when we have arrived in the past, there have been broken items sitting around (a couple of those adirondack chairs for example) and we have to move them downstairs to get them out of the way so as not to endanger other people. A nice amenity would be for there to be some long wall coat racks installed in upstairs hallway and underneath deck for the hanging of beach towels to dry or what not. A little more attention to detail for the price of the rent paid would be appreciated!"

Manager Response:
Good suggestions. They are correct in saying that the cleaners don't have time to do the coverlets every week, but when they are absolutely needed going forward we will be able to provide loaners while the true ones are being laundered. The hallway hooks for beach towels are a great idea, either underneath the house or on the back deck. We'll be assessing the conditions of the furnishings and extras this off season and making our recommendations for replacement if need-be. -MKR 8/29/13

"Wonderful experience. The property had all the amenities of home. Friendly staff at the office. Location was great, only a few houses down from the Oceanic Restaurant. We had a super vacation."

"Nice clean cottage in nice location. We enjoyed it."

"we've been coming here for lots of years, and especially enjoy the outdoor shower."

"I have stayed at this property before and loved it! This time a was a little disappointed that the house wasn't ready when promised. We had to wait an additional 45 minutes, which doesn't seem like much. But when you have just finished a 12 hour drive it's alot!
I also had to call maintenance because of an ant problem.
Other than that, loved it!!!"

Manager Response:
In the summer we strive to have every property ready as early as possible, but that can't always be the case. Check in begins at 4pm and is guaranteed by 6. We're glad these guests had another great vacation with us and certainly thanked them for their patience on check in day. -MKR 7/22/13

"We liked the place very much. It was the perfect size for our family of 7. The only negative about the house was that the bathrooms were dated, but they were still acceptable. It was a tad too close to Crystal Pier for me, but we still like that side of the island. Be aware that you can't get into the house without going up stairs. "

Manager Response:
7/11/13 Glad they enjoyed their stay! I agree the bathrooms could use some updating, we will discuss that with the owner this offseason. -MKR

"We were appreciative of the upgraded dishware, pots/pans, wine glasses, etc. this year. Thank you. Our one maintenance issue was that the oven kept going off, and we had to keep jumpstarting the house fuse box to reset it. The maintenance people came very promptly, the second time along with Myra, a family member of the owner, and I believe the decision was that they might need to install a new master board on the front of the stove.

We have two wishes for the house:

1) Could you put a simple, inexpensive 9x12 seagrass area rug in the living room (may have to replace each year or so)to make it more pleasant to walk barefoot thru that main area & to control the sand?

2)Could you install 20 or so simple coat hooks below the house along the exterior wall on the narrow part of the carport? (closest to the beach side). It would be so great to be able to hang beach towels there when coming up for the day; they could dry in the breeze overnight, and if it rained, they would be protected under the carport. This would cut down on sand & stuff coming into the house, keep the place tidier at night, and cut down on the need to do beach towel laundry.Plus it is unsightly when all the towels are draped over the deck railings, both in front and back of the house to dry!

Just my two cents! Thanks again for everything! Regards, Nancy Patch"

Manager Response:
Thank you for these great ideas! We will pass them along to the owner. Look forward to having these repeat guests again.

"Can't wait to come back!!!"

"We love staying at the Wallace. We have done so for several years. The mattresses are getting worn and the lamenate floors need mopping. Other than that, the unit is well maintained. Beware of the posted trash pick up times....they are al wrong! We plan to stay there next year...again. :-)"

"The Intracoastal Staff is awesome! I had to change the week because my son is going to boot camp 3 days before our regularly scheduled week. They were wonderful to am emotional (to say the least) mom and saved the family vacation!

I love the Wallace. We have stayed in this unit for several years and we hope to go back next year.

There are several light bulbs out (especially in the driveway area, the outside shower was not functioning and the master bedroom mattress is pretty lumpy. Other than these small issues, the unit is very well maintained!"

"The staff was very helpful and delightful. needs were attended to immediately. Will go back again next year."