Wrightsville Dunes F-2B

"its not clean lots of bug there microwave not work all bathroom not clean i paid 1600$ for nothing i had 2 different family they didn’t stay cus not clean "

Manager Response:
Thank you for taking the time to leave me your feedback. I am sorry that you experienced housekeeping concerns during your stay. I wish I could be made aware of these issues so possibly I could have helped while you were here. I hope to welcome you back in the future. Maryellen Guest Services Manager 9/10/19

"Positives: Great location, beautiful view, good layout. Negatives: Extremely outdated (looks like original carpet, stained, worn); No updated appliances; Paper towel holder from a dollar store, fell every time you took off a sheet; Old, cheap hairdryers; cheap bar soap—who uses that anymore?; No basics in unit, such as dishwasher cubes, detergent, shampoo, conditioner. We paid 1700.00 for 4 nights and I think basics should be supplied.Trashbags, paper towels—no extra. Upholstered valances, headboards need dusting terribly. Mattress pads old, stained. Quilts, duvets need washing. HUGE roach (one alive, one dead). Could not open MBR windows to hear surf. Lamp in 1st bedroom had a short and gave us a headache.One feature, the whirlpool tub, looked unused for years so we were scared to use it. For people who mind aesthetics, it would be good to describe this place as great location, but basic accommodations, at a high price."

Manager Response:
Thank you so much for taking the time to give us your feedback. We are sorry to hear that the interior did not meet your expectations and that you experienced some maintenance and housekeeping concerns. We would have loved the opportunity to address these for you during your visit. The master bath is operational as a soaker tub only. We strive to make sure our online photos are true to life and feel that they represent this unit honestly. It is stated in our contracts that consumable products (such as toiletries and detergent) are not included. For your convenience we provide hand soap for every sink, a trash bag for every can, and a roll of toilet paper for every bathroom. Our team has performed a deep clean on this property. We hope to welcome you back in the future for a better experience. Guest Services Manager SNS 5/9

"I would highly recommend Wrightsville Dunes to anyone wanting a spacious condo, very quite in October,with beautiful weather, wonderful restaurants in the area, and out of this world view. Enjoyed every minute!!"

"Once this was a very nice unit and has a great location, but time has worn and outdated it a bit. The personal was kind and helpful but the roaches while appropriate for the area where too numerous to inspire confidence in their cleanliness.. We had to call to figure out how to get shower to work and send a photo to a plumber to find out. Extra pillows were available but no pillowcases and a extra blankets were shabby at best. I wish it would have went well. We arrived to one bed not made and towels we needed to unpack and place ourselves and the clean up was almost maid worthy. This is not a cheap rental and the space is good but for the money we will go elsewhere. The other note I'd add is that Wrightsville backs up getting on and off the island with rather crazy traffic signs and patterns. So if you want to work a lot, wait a lot and enjoy well worn furnishing a lot , this is almost perfect."

Manager Response:
Thank you for providing feedback on your recent stay. We apologize that you encountered some housekeeping and pest concerns. We have discussed these items with our team for better performance going forward and are happy that we could quickly get a plumber to show you how the showers worked. We hope to welcome you back in the future to offer a better experience. Guest Services Manager SNS 9/7

"Wrightsville Beach was absolutely awesome! The condo had everything you could need, including beach chairs and bicycles. The property is older and needs some remodeling, but the access to the pool and beach and the size of the condo were exceptional."

"The apartment is spaceous and well equipped, but the furnitures and the carpets needs to be replaced/updated. You pay for the space, location and the beautiful view. It was also nice to have access to the pool. It would have been even nicer if the apartment came with at least two beach chairs and an umbrella."

Manager Response:
Thank you for providing feedback on your recent stay. We will pass your furnishing notes along to the owner. We do have beach chairs and umbrellas available to rent for your visit and can have them waiting in the unit upon arrival. Just let us know what your needs are! We are glad that you enjoyed your stay overall. Guest Services Manager SNS 8/1

"Great place. Loved our stay. "

"The property at Wrightsville Dunes is in a wonderful location on the beach (out of the crowds) and the exterior of the buildings is pleasant. The bathrooms are in need of renovation including tile and tub/tub surround replacement. The carpeting is stained and in need of replacement. An unpleasant odor greeted us that is, perhaps, the result of the unit being closed up without a/c. However, even with running the a/c for the 2 days we were there, the odor did not subside. We could have also done without the palmetto bugs."

Manager Response:
Hello Penny, Thank you for providing feedback on your recent stay at Wrightsville Dunes 2B-F. We are so glad to hear that you enjoyed the location! We are sorry to hear that the interior did not fully meet your expectations. Thank you for bringing these items to our attention so that we are able to address them for future guests. We hope to welcome you back in the future. Sincerely, Guest Services Manager SNS 6/1

"It was great!"

"Everything was nice, but the lack of TP and Trashbags was something of a bummer, especially after a road trip that brings about the need to use the bathroom and some fast food trash to throw away."

Manager Response:
9/3 9/3 Glad they enjoyed their stay! So sorry they were surprised by the lack of TP and trashbags. Each unit is stocked with a roll of toilet paper in each bathroom, soap in each sink, and a trash bag in each trashcan. Additional of these items must be provided by the guest. We will be sure this is clear for all of our guests. CMM

"The furnishings in the condo are very nice. However, it really does need a kitchen/bath update. Will in the future ask about preventative maintenance for pest control."

Manager Response:
9/3 Glad they enjoyed their stay! We appreciate their feedback on these items, and will be sure to address ASAP! CMM

"This rental was in a great location but the building was in poor condition. The Microwave oven was plugged into a poor functioning outlet without GFI. The levelor blinds covering the sliding doors out to the deck did not function properly. The dryer did not dry clothes without several re-starts. The master bath is in need of serious updates. The mattress pads on all the beds had stains on them. We had to kill several large bugs that were crawling around on the kitchen counter tops. When we called about the microwave on the first day, we were instructed to troubleshoot the problem over the phone. This is not my ideal handling of this situation in a rental home. Also, with all of the rain during our stay there was rain that leaked onto our deck area and puddled up. "

Manager Response:
9/3 This building is being redone in 2014, so these building concerns will be addressed. Will discuss the other items with maintenance for resolution. Look forward to having them again. CMM

"The condo was very comfortable but I felt the complex was tired looking includilng the terrace. Laundy was left in the unit from the previous guest. The most disturbing aspect of our stay was the parking situation. A local family member came to drop off my grandaughter and she was given a ticket. It was a rainy day and she was in a visitor space for 5 min. There were people who were not guest that walked throught the pool to the beach. There were no locks on the pool gates so anyone could walk on the property to access the beach. We had lots of family staying at Dunesville and they were so much more civilized about giving a quest pass. It was a major inconvenience to be there with so much family and having no accommodation for even temporary parking. "

Manager Response:
9/3 So glad they enjoyed their stay! We will discuss the parking concern with the HOA. Look forward to having them again. CMM

"The condo was perfect in every way except......the palmetto bugs! They were large and spotted several times in the kitchen and bathrooms. I would recommend this property for visitors who are not afraid of large insects."

Manager Response:
7/2 Unfortunately in the south palmetto bugs are as common as spiders. We spray for them the best we can, we appreciate this guests understanding! Glad they enjoyed their stay, hope to see them again! CMM

"We love vacationing at Wrightsville Beach each summer. The area is wonderful. This was our second time renting through Intracoastal Realty. Their staff is friendly and helpful. The condo we rented this year had nice furnishings and a great location. We had lots of room. The first night there we had large roaches inside our unit as well as a wasp nest on our balcony. Our floor in the kitchen was sticky also. After I cleaned the floor and kitchen counters that appeared to have roach droppings I made a call to the rental group. They sent someone over to spray the unit the second day and we did not see any additional bugs during our stay. I would also recommend beach shoes to get from their beach access onto the beach. There is a long distance you walk over very soft sand. My niece got blisters on her feet running through it on one occasion she came up without her flip flops. The deep soft sand also made it difficult to pull our beach cart to and from the beach as well. There were also fire ants on the walk to the beach as well as an occasional yellow jacket at the pool area. My 5 year old son was stung once while he was swimming in the pool. We were more mindful of the flying insects once that happened. The location and views were wonderful. However, the pools were never too crowded and we always had plenty of room out on the beach too. We will come back. Other than the hot sand and bugs it was a nice vacation."

"Returned for a 2nd stay this year, first was in May. Wondering why some upper balconies still have rough wooden scaffolding supporting them ... the first time we thought work was in progress, but 3 months later? Kitchen and master bath in our unit (especially bath) were very outdated & worn .... bathtub water jets are gross! Balcony is very worn looking. All should be tip-top for this price range. It's a shame to see such a nicely located property looking like its going downhill!"

Manager Response:
11/18 Will have cleaning look into the bath tub jets. Will make a note to look closely at the kitchen and master bath during the inventory. CMM

"My family has vacationed in Wrightsville Beach for many years and have rented from Intracoastal Realty many times. I arrived on Friday to a courteous staff member, but when I opened the condo unit, I was hit with a obnoxious odor. I went directly to the bath of master bedroom after my 4 hour drive to find hair and water spots on the counter and trash in the can. I then went to the kitchen to find the trash had not been taken out. After looking around I realized the table, counters had crumbs and unit needed vacuuming. I opened up the doors to air out the unit and called your staff; they did send a cleaning crew quickly that I did appreciate, but overall the unit had carpet in need of cleaning, a torn shower curtain that had mildew and the shower was stained dramaticly ( a good soaking of warm vinegar and baking soda would help to remove the hard water stains). I scrubbed the bathrooms again after your staff left and did remove more grime. After getting groceries later Friday night I came in to find roaches on the counters and trash closet. I had rented this same unit last Labor Day weekend and found it comfortable. I will never rent this unit again."

Manager Response:
10/3 So sorry that the unit was not cleaned/inspected before the guest arrived, this shouldn't happen. I'm glad we could send out the cleaners right away and get it taken care of for her. We cannot control the bugs, but we would have been happy to send someout out if she had liked. Hopefully we will have her back next year and she will have a better experience. CMM

"Perfect place for a beach vaca with toddlers.
Overall the unit was very comfortably furnished although the following needs attn: clothes dryer sounds like fan belt is about to go out. Also not very efficient.
Place was very clean except for large stains on carpet back by 2nd bathroom.
Surprised there were no hairdryers in unit.
Happy with rental service (beach umbrella, chairs, etc), however having to rent bed & bath linens for the unit seems a little over the top for the price of the unit.
Exterior of building needs maintenance although it looked like painting was maybe in progress on neighboring buildings. Outdoor deck floor, ceiling, etc. not in good shape."

Manager Response:
6/11 Outdoor area of the units is being addressed by Wrightsville Dunes HOA. Will keep an eye on the dryer and send maintenance out. Will also discuss getting a carpet cleaning with the owner after the season. CMM

"I realize that being right on the beach deteriorates property faster than inland, however the window sills inside can be dusted off. Also in the laundry room was dust bunnies very visible. For the cost of the rental I would have expected it to be spotless. Maybe someone just needs to go behind the cleaners to be sure they are doing a thorough job. I have housecleaners and after a time they tend to slack off and not clean as thorough as when they first start. The view was wonderful and we know that is what you are paying for.



"

Manager Response:
We're glad this guest had such a fantastic stay! We will talk to the cleaners and inspectors about their thoroughness with dust and other small items. Thank you for the feedback!

"We have rented from Intracoastal Rentals for many years always renting at Wrightsville Dunes and Dunrridge. I have always found them to be very professional and will rent with them again next year."

"The condo was decorated to create a very relaxing vacation experience. We would definitely stay there again."

"Great place! Beautiful view, great beach, clean and convenient. We would definitely go again!"

"Very well-appointed condo unit. Nice pool. Quiet section. Wide beach area."

"The upholstery and carpet were NASTY, there was dog hair in the unit, and on porch. At a minimum carpet and upholstery need to be cleaned if not replaced. Bathrooms need to be renovated and updated-appear dirty, certainly would not have used the jacuzzi! I could not believe there was no internet, a MUST for this day and time. Kitchen needs update as well, fridge with ice and H20. Providing linen would also be advised at the price being charges. We reported dryer making noise first day and nothing was ever done!"

Manager Response:
So sorry that this guest had some concerns with the unit! The owner is doing a complete overhaul of the unit this off season, so these concerns will be addressed. Hope to have them again!

"I should be thankful you found me a place for just two nights. It is a wonderful location. I am sure you are aware of the poor condition of the unit we stayed in. We arrived on Sunday afternoon to find the office closed and no key. After multiple phone calls in a hot parking lot and an hour after arriving a very nice gentleman in a volkswagen van brought us the keys. I would definitely stay at WD or Duneridge but not in WD 2B-F."

Manager Response:
So sorry for the issues they had! This unit is being completely remodeled this off season, it will be fantastic!