Wrightsville Dunes B-3A

"Spacious unit in great location. Very clean. All the necessary appliances and amenities. Great overall experience. "

"Overall is was okay. It could have been perfect.

Positives:
The view was spectacular.
The floor plan worked well for our family.
The location was great.
The pool was well maintained and very clean.
Parking was convenient.
Internet worked fine and was fast enough for work and streaming video on rainy days.

Negatives:
The property was filthy when we arrived. Many surfaces were sticky or grimy. The floor had not been mopped. Empty bottles and trash were found under the beds. It was too late in the day for the manager to correct the problems so we ended up cleaning before going to bed. The manager did send out a cleaning crew the next day. They were not apologetic and only spent about 15 minutes cleaning upstairs. Given the Covid pandemic the place should have been extraordinarily clean.

We were given the wrong key when we arrived. The friendly handyman arrived to let us in within 20 minutes though, which was great. No problem. Honest mistake corrected faster than expected.

On day 2 the deadbolt lock on the front door jammed in the locked position with the key stuck in the lock, leaving all family members but 1 locked inside. A locksmith arrived in the evening to replace the lock. This could have been avoided by choosing a good quality deadbolt. The one on the door was junk.

The mattresses in at least two of the bedrooms (master and one front room) were horrible and need replacement. They sag badly enough to interfere with sleep.

Every pillow in the house was disgusting. They should be replaced at once. Come on people. This is maybe $150 at Target.

Some of the furniture was worn and dingy. "

Manager Response:
Thank you for leaving me your feedback. I am sorry your experience issues during your stay. I am glad we were able to address some of your concerns quickly and will certainly inventory the contents and make new purchases as needed. We hope that you come back to try us again in the future. Guest Services Manager MEC 7/10/2020

"When we arrived our rental was filthy - the bathrooms had hair and toothpaste spit, toenails on the floor and clearly had not been cleaned AT ALL. I cleaned myself for 4 hours given the risk of germs, then a crew was sent out the next day. I tried to work with the agency to discuss and have never been able to reach anyone. Given the current health risk situation, it was disgusting and unacceptable. Brian from the agency was awesome, did come out and was very apologetic. However, I have tried to call multiple times, and have not been able to reach anyone. Very unacceptable and lack of cleaning put all at risk. "

Manager Response:
Thank you for taking the time to leave a review. I am so sorry you experience cleaning issues upon your arrival. We have inspectors that check after each clean and we are sorry that we missed some items before your arrival. My staff tried to address these as quickly as possible by sending out a cleaning crew to address any issues you had. On May 26th we did refund you some money for the inconvenience of waiting on our cleaning crew to arrive. We appreciate your feedback and hope that you give us another try in the future. Maryellen Guest Services Manager 6/9/2020

"We have family who have a house in Wrightsville beach, but wanted our own space since we have small children. We also wanted an option of going to a pool instead of the beach or waterway. This was perfect, when we had enough beach, we enjoyed the pool.
Check in was easy breezy, and very helpful. I couldn’t figure out something, made one phone call, and some one was there immediately,
The unit was comfortable and nice, I felt okay with having two small children. We didn’t spend much time at the place, bc we did have another place to hang. But must say, it was so nice to come back to our place, sitting out on the back balcony, listening to the ocean.
We will definitely be interested in renting the place again."